Page tree
Skip to end of metadata
Go to start of metadata

You can manage alarm notifications in the SmartServer through the CMS Alarms widget as described in Managing Alarm NotificationsYou can also set up alarm notifications to be sent as emails.  To send an alarm email notifications from the SmartServer, you must first set up an SMTP server that the SmartServer can use to send the email. (See Configuring SMTP Settings section located in Configure Your SmartServer).

Once an alarm occurs, it will appear in the Alarms widget for a specific target. To see another occurrence of an alarm type for a specific target, you must first clear the alarm. For example, a datapoint has up to four alarms types: Low Warning, Low Error, High Warning, and High Error. Only one entry for each alarm type will appear in the Alarms widget for a specific datapoint; however, the same alarm type may appear for multiple datapoints. Since an email is sent each time an alarm criteria is met, you may receive multiple emails for any alarm type.

Note: Alarms are only supported for scalar datapoints; datapoints with multi-fields are not supported. If alarming is needed for multi-field datapoints (e.g., SNVT_switch), then consider using a SmartServer internal app.

The Alarms widget displays the time, device name, and the UID for each discovered alarm condition. It also provides the ability to edit, copy, and remove alarm definitions. 

This section includes of the following tasks:

Creating Alarm Email Notifications

  1. To create an alarm definition and set notifications, click the Action button () located on the Alarms widget.



  2. Click the Alarm Definitions action. 



    The Alarm Definitions view appears.



  3. Click the Action button () located on the Alarms widget and then click the Create Alarm Definition action.



  4. Enter the alarm definition:



    • Name
    • Description
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • Device Not Communicating
      • Type Mismatch
      • Provisioning Failure
      • Unknown Type
      • Firmware Update Failed
    • Scope – Group or Device
    • Target

  5. Click NEXT.

  6. Enter the user or email address where alarm notifications are to be sent (use a comma separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  7. Click SAVE. The new alarm definition is added to the list.

Editing Alarm Email Notifications

  1. To edit an existing alarm definition, click the Action button () located on the Alarms widget.



  2. Click the Alarm Definitions action. 

    The Alarm Definitions view appears.

    Note: To best view all of the information, click the Expand button (  ). 




  3. Click the Edit button () located on the Alarm Definitions view.



  4. Edit the alarm definition:



    • Name
    • Description
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • Device Not Communicating
      • Type Mismatch
      • Provisioning Failure
      • Unknown Type
      • Firmware Update Failed
    • Scope – Group or Device
    • Target

  5. Click NEXT.

  6. Edit the user or email address where alarm notifications are to be sent (use a comma separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  7. Click SAVE to confirm the alarm definition changes.

Copying Alarm Email Notifications

  1. To copy an alarm definition, click the Action button () located on the Alarms widget.



  2. Click the Alarm Definitions action.

    Note: To best view all of the information, click the Expand button (  ).

    The Alarm Definitions view appears.



  3. Click the Copy button () located on the Alarm Definitions view.



  4. Edit the alarm definition:

    • Name
    • Description
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • Device Not Communicating
      • Type Mismatch
      • Provisioning Failure
      • Unknown Type
      • Firmware Update Failed
    • Scope – Group or Device
    • Target

  5. Click NEXT.

  6. Enter the user or email address where alarm notifications are to be sent (use comma a separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  7. Click SAVE. The copied alarm definition is added to the list.

Removing Alarm Email Notifications

  1. To remove an alarm definition, click the Action button () located on the Alarms widget.



  2. Click the Alarm Definitions action. 



    The Alarm Definitions view appears.

    Note: To best view all of the information, click the Expand button (  ). 




  3. Click the Delete button () located on the Alarm Definitions view.

  4. Click YES in the Confirmation box to remove the selected alarm definition.





  • No labels